Our Policies

Shipping Policy

Ignite Home Supply works with trusted manufacturers and freight partners to ensure reliable and timely delivery. Shipping times vary based on product type, warehouse location, and carrier availability.

Order Processing

Orders are processed within 1–2 business days. After processing, items ship directly from the manufacturer or distribution center.

Shipping Methods

Smaller items ship via standard ground carriers. Large or heavy items ship via freight and may require scheduling a delivery appointment.

Delivery Times

Most deliveries take place within 3–10 business days. Freight shipments may take slightly longer depending on carrier scheduling.

Damaged Shipments

Please inspect your shipment upon arrival. If you see visible damage, note it on the delivery receipt and contact us immediately so we can assist with a claim.

Incorrect or Missing Items

If your order arrives incomplete or incorrect, notify us promptly so we can resolve the issue.

Returns Policy

Ignite Home Supply follows the policies of each manufacturer we work with. Many products can be returned if they remain unused, uninstalled, and in original packaging.

Eligibility Requirements

Items must be in new condition with all original components. Installed, used, or modified products generally cannot be returned.

Return Shipping

Unless the return is due to an error on our part or a defective item, customers are responsible for return shipping costs. Freight return costs may be higher due to size and weight.

Restocking Fees

Several manufacturers charge restocking fees for returned items. These fees vary by brand and product line.

Non-Returnable Items

Custom orders, special orders, clearance items, and products marked non-returnable by the manufacturer cannot be returned.

How to Start a Return

Please use our Contact page with your order number and reason for return. Our team will guide you through next steps based on manufacturer requirements.

Warranty Information

Most products offered through Ignite Home Supply include manufacturer-backed warranty coverage. Warranty duration and specifics vary by brand and product type.

Coverage Overview

Warranties typically cover defects in materials or workmanship. Coverage details are listed on individual product pages.

Submitting a Warranty Claim

To begin a claim, contact us with your order details, a description of the issue, and photos if applicable. We will coordinate the process with the manufacturer on your behalf.

Customer Responsibilities

Warranty coverage generally excludes damage caused by improper installation, misuse, lack of maintenance, or normal wear.

Questions or concerns? Contact us at support@ignitehomesupply.com